How to have difficult conversations. (40:23)

Today I bring you Sheila Heen. An expert on managing difficult negotiations, Sheila is a lecturer at Harvard Law School and a founder of Triad Consulting. Her corporate clients include Apple, Unilever, the Federal Reserve Bank, Pixar, Novartis, and numerous others. She often partners with executive teams, helping them work through conflict, repair working relationships, and make sound decisions together. She’s the author of two New York Times bestselling books. Difficult Conversations: How to Discuss What Matters Most and Thanks for the Feedback: The Science and Art of Receiving Feedback Well. She’s also spent the last 20 years with the Harvard Negotiation Project, developing negotiation theory and practice. Sheila has appeared on shows as diverse as Oprah, The G. Gordon Liddy Show, NPR, Fox News, and CNBC’s Power Lunch.

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